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Technologies of Resistance : An Emerging Digital Layer in Human Migration

By Nandini Jiva, Sameer Bajaj, Amrita Nanda, Rohan Pai.

This case study explores the emergence of ResTech, a digital layer in the human migration ecosystem that is community-led and acts as an alternative resistance system to rebalance power dynamics and enable negotiating power for people on the move. It discusses the need for such a layer to be recognised, and further creates a framework for ResTech. It then dives into resultant insights and a sustainable vision for ResTech. The study draws from existing and grey literature, and expert interviews to highlight the efforts and challenges emerging in this space.

This report was produced by Aapti Institute in partnership with the Robert Bosch Stiftung GmbH

Executive Summary

The lion’s share of digital and data systems in global human migration has turned into a significant marker for states to know, predict, and manage migration. A significant aspect of emerging data and digital infrastructure in this respect is the inclusion of other ‘non-migratory’ digital systems and information toward understanding, predicting, and managing various types of migration. The emergence of big data analytics, artificial intelligence, and IoT systems that are constantly gathering new data, have contributed to migration data flows that serve a broad range of purposes. Today, a variety of data assemblages (supply chains of data) are utilised by states, commercial and multilateral actors in myriad combinations. This data analysis attempts to make sense of human movement patterns, and is used by law enforcement and authoritarian regimes to influence policy narratives around the governance of immigration and asylum seekers. Coupled with increased commercialisation of these systems, and the datafied digital self, ‘migration technologies’ carry a host of varied, embedded interests—those of commercial and private sector actors, multilateral institutions, and states. 

The development of these technologies usually adopts a top-down approach led by the interests of the aforementioned stakeholder groups. It is crucial to understand how such impetus, design and deployment determine the consequential impact of these digital systems, and the resultant power dynamics inculcated by them. Digital technologies deployed to mediate migrant journeys today have limited scope for individual and community agency. They also suffer from crucial limitations in serving the global needs of increasing migration and asylum-seeking requests. At the ground level, for instance, refugees in Azraq camps in Jordan reported feeling like they did not have the option to refuse to have their irises scanned, because it determined their access to food in the camp. Numerous such examples across the globe reflect a concerning lack of bottom-up alternatives or additions to state and private migration infrastructure. There is also an emerging gap in existing pathways through which people on the move can contribute or create digitial infrastructure that is specifically being deployed to address their needs, i.e., to tackle the lived harms, exclusion and invisibilisation across migratory routes.

                                            

There is a pressing need to explore alternative approaches to digital migration management stemming from considering migrants as key stakeholders; the rightsholders. This report and its parent research have explored an emerging layer of digital technologies and systems that works to advance community interests. These systems involve communities in the design and deployment of technology, or support socio-economic resilience of vulnerable migrant communities. The systems studied, often intentionally or otherwise, adopt a bottom-up approach to solve unmet migrant needs and perform an array of functions—from filling gaps in information and meeting transit needs, to socio-economic integration and support services to migrants. This study refers to such systems as ‘Resistance Technology’ or ‘ResTech,’ a layer that is community-led and acts in resistance to often oppressive structures, utilising technology as a means to initiate resilience architecture for communities.

This study is the first deep dive into the nature and characteristics of the ‘ResTech framework’ under which many of these systems fall. We are observing ResTech play numerous roles—redressal of migrant needs in their journey and integration in destination countries; governance of data and systems to maintain and improve transparency and accountability; and measurement of impact through a community-driven approach. These systems also allow migrants to negotiate their interactions with these digital infrastructures, as well as their access to information. 

This report begins by establishing the need for alternative digital systems and data governance in migration, and expands upon the promise to be found in participative or bottom-up systems. Next, we discuss observed instances of this layer, providing a coded analysis of the problems they seek to address, the nature of their operation, their intersection with migrating experiences, and the challenges faced, based on primary research into these cases. Section Two also discusses the proposed framework of ‘ResTech’ that has been useful in, and is a result of investigating this layer. The next section explores the foundational principle shared in this report with other case studies in our research, elucidating the instantiation of this layer through three journey-specific case studies. Finally, we offer a shared research agenda to further the understanding of this layer, the potential and pathways toward a rights-preserving and participatory digital ecosystem in migration that encompasses a range of techno-legal, socio-technical, and humanitarian considerations that may be overlooked in current practice. This work is intended to invite further scholarship and discussion, and our analysis and understanding of this layer, as well as the population of examples, will continue post-publication.

ResTech as a layer is still nascent and evolving as the world grapples with numerous crises that invite digital solutions. Due to their lack of recognition within the migration ecosystem, it poses a few challenges—the absence of discourse and categorisation of these technologies and systems as ResTech prior to this study means there are no existing guidelines governing the usage and functions of these systems, or standards to assess their impact. However, this layer holds significant potential to create increased collective agency and address lacunas in migration and welfare policy. It is essential to investigate the evolution and potential of this digital layer, as we brace for increasing migration globally, driven by climate crises, political unrest, and more. This report presents our findings as the first phase of inquiry into the digital layer and its traits, potential, and challenges. It classifies the various combinations of the emerging systems. We provide potential takeaways for policymakers, migrant communities, and crucially, technologists and entities building ResTech systems. We invite further scholarship by researchers and practitioners to collectively define and create pathways toward a vision of success for ResTech as a global, bottom-up means of resilience in the digital age.

Introduction

The use of digital systems and data in global migration has seen a significant shift in recent years. While migrating, displaced, and refugee populations have historically been at the centre of state efforts to know, predict, and manage migration; a renewed kind of ‘knowability’ of how these systems interpret people on the move is observed, along with the emergence of big data analytics [1], artificial intelligence, and a swathe of new data sources about people on the move. The boundaries of what data types are relevant have expanded enormously. Migration data now encompasses a variety of data assemblages (supply chains of data), sustained by state, commercial, and multilateral digital systems. Data collected at borders is often understood in combination with urban data in destination countries. Further, information collected by commercial platforms is also increasingly repurposed to make sense of human movement patterns, which also includes the training of AI systems without proper consent mechanisms. Data collected on voluntary migration is susceptible to use by law enforcement agencies and authoritarian regimes to profile and interpret refugees to their detriment. The emergent network represents a situation where data becomes open and testable for a variety of uses, amenable to recombination, and shifting priorities or understandings of the people it makes known. There is a need to concertedly consider the mushrooming of this infrastructure, who directs its values and impetus, and most importantly, how power flows through these structures [2], and where it concentrates.

Current scholarship has highlighted the relationship between how the migrant or refugee is viewed, and the emergent data assemblages relied upon to build knowability [3]. State efforts to understand migration are placed within the purview of managing a spectacle of numbers [4]; often failing to account for the diverse migrant experiences and journeys that require attention in policymaking. By viewing migration as a ‘monolithic’ event, a granular reading of the individual migrant is often missing in state decision-making. We witnessed this practice during the Syrian refugee crisis, where the top-down management of the refugee flows by the concerned European governments often took the spotlight away from approaching the problem through the lens of the individual refugee. The visceral reality, complex identity, and vulnerable lived experience of the migrant is then overshadowed by such an impetus. It is no surprise that the data assemblages associated with efforts to manage migration take a reductive approach, viewing the individual migrant ‘as-risk’, rather than one ‘at-risk’. Another limb of this infrastructure, commercial actors, is moving swiftly to provide greater predictability through the reassembly of data generated for profit-making purposes. They operate in digital contexts that are agnostic to the lived reality of a group; or rather, whose contexts are concerned with this reality only insofar as it is one that can be sold or sold to. The private sector also plays a pivotal role in the creation of migration data, as part of a race to provide state actors with the necessary tools to manage migration. [5] The competition then becomes what tools can provide the greatest knowability and predictability [6] of human migration. This is sanctioned often at great cost to the migrant, citing reasons of national security and myriad data protection regulations that do not always apply to people on the move. Some of the most vulnerable people on the move globally—violently and involuntarily displaced refugees—face a complex barter that is hard to conceive of for most. Stateless and largely unprotected lives exchange crucial information for the most basic necessities. Much of the impetus along migratory or refugee routes, or in crisis states is viewed as a crisis of funding, a crisis of logistics. Multilateral data systems enable essential knowability in these contexts. But here too, the migrant remains disempowered when knowability is dependent on shifting interests or impetus for different stakeholders. Information created and collected to know and understand the nature of a crisis can swiftly become the next tool of discrimination, [7] harm, and violence.

This emergent section—of powerful and decision-making actors mediating the flow, use, and collection of data, as well as the deployment of technology associated with migration—reflects a problematic state of affairs. For the migrant, what reveals itself is a sort of circus of broad-based data collection and consequent actions [8] taken upon data. The migrant becomes a docile complier of requests, becoming both the spectacle and the spectator; yet remaining largely unseen amid varied interests and a visceral fight for self-determination or legitimacy. Thus, we find the digital ecosystem of migration at a crossroads; increasingly problematising and jeopardising those it must rather protect and offer refuge. This sort of power asymmetry is symptomatic of a global ecosystem that does not prioritise the most vulnerable stakeholder. Instead, it promotes the use of evolving technologies [9] by states and private corporations during emergencies and crises when people on the move have negligible power to negotiate for accountability in data collection. A characteristic consequence of the status quo is also the acute absence of the migrant’s impetus in the use, build, design, or deployment of these systems. There is a need to think critically about the possibilities that lie ahead. The alternative path at this crossroads may be one that creates room, repair, and value for those on the move. There is a need to breathe to life a digital reality that reflects lived reality, and data decisions that foreground and work for the missing stakeholder—the person on the move or the ‘rightsholder’ in this case.

This authorship’s journey to conceptualising pathways to build a digital ecosystem that meaningfully involves and serves the communities in question were both spurred by and grounded in existing community efforts. It is no revelation that people on the move rely heavily on technology and connectivity to make difficult journeys, to assimilate into new lives, and to stay connected with lost pasts. However, in the shadow of previously discussed aspects of the status quo in the design of migration infrastructures, we have additionally observed an emerging and concerted effort driven by community interest in various global contexts: to use and build data and digital technologies to serve the needs of people on the move. 

There are numerous examples of emerging digital systems that reflect participative technologies, responsive technologies mitigating lived harm, and privacy-preserving technologies responding almost directly to the emerging combination of powerful actors driving migration tech. A newer digital layer is observed—one that is beginning to and is increasingly primed to provide a certain bottom-up friction to the prevailing ecosystem. It is crucial to begin understanding what factors enable or deflect these efforts, what gaps they address, and how they may push the needle in rebalancing power dynamics for people on the move. This report explicates many such examples and proposes a working framework to begin understanding the phenomenon. Owing to the legacy of other technological ecosystems that have aged inequitably, and scholarship around it, this reading of the bottom-up digital layer in migration relies on foundations of participatory data governance, data stewardship principles, data justice, and data solidarity. The creation of this category has two primary goals: 1) to provide a vocabulary and lens by which to understand community technological resistance, resilience, responsiveness, and responsibility in migration; and 2) to further enable the identification of efforts and systems that may make up this layer and 3) takeaways on how different stakeholders can enable the use and creation of such bottom-up tech.

Methodology

Our ongoing research, evaluating the intersection of mixed migration and digital migration infrastructures is led by four case studies. Informed by research about the mixed migration experiences across these cases, we conceptualised the journey of a migrant as associated with three broad stages: crisis, development, and integration. To a large extent, we observed that the stage of mixed migration has a direct impact on stakeholder responses and design of migration management systems. 

Based on the premise of our research, we throw light on alternative systems to established formal infrastructures that govern migration data and their impact on people on the move. Often, community-built systems permeate every stage of the migratory process, playing an array of roles in visibilising the migrant voice. Our research has prioritised the cultivation of these community-built systems that have pioneered the fulfilment of a variety of roles and unmet needs. The study has learnt and gathered insights from the creators and deployers of such systems to observe the filling of gaps through risk mitigation, advocacy, and community support.

SECONDARY

Desk Research

PRIMARY

Expert Interviews

Desk Research

This work relied on an extensive review of academic and grey literature to better understand the evolution of ResTech, and the principles that frame its genesis. For this, sources such as academic research papers, publications by multilateral organisations and international agencies, and media reports have been referenced. This enabled reading and understanding of the existing literature that has largely covered the invisible layer, needs, and power asymmetries that situate ResTech in the migration ecosystem. However, the sustainability of ResTech systems as infrastructures is largely underexplored and unrecognised by current research. In this respect, learnings from scalability and other challenges concerning community-oriented movements in similar contexts like data stewardship, citizen science, etc have been relied upon to deepen our understanding.

Expert Interviews

To understand granular facets, needs and challenges of these largely community-built entities, and to gather information about systems that desk research is usually unable to offer, this study relied on extensive interviews with the creators and deployers of ResTech systems, as well as from experts within academia involved in similar themes of research, to form a deeper understanding of the alternative community-centric systems involved with managing migratory flows. At this stage, we prioritised an understanding of the genesis, challenges, and characteristics of functioning within ResTech systems, as well as their experiences with funding, data governance, and capacity building.

The need for Alternative Systems in Migration Tech 

We have explained thus far that technologies and digital infrastructures used by states, international organisations, and non-governmental organisations (NGOs) to register, identify, and categorise migrants exercise increasing control over migration management. The need to look at alternative systems in migration management is necessitated by a lack of focus on the migrant as a rightsholder. State-sanctioned formal systems of migration management fall short in terms of being guided by migrant perspectives. This includes critical representation through consultative processes; meaningful participation with collaboration; putting people’s agency on their data above its use by state, corporate agencies; and highlighting the human rights implications of data [10] collection on vulnerable migrant and refugee populations.

Migrants are the real protagonists of migration [11] systems. The absence of this premise in designing this same technology often reproduces a racialised and colonial imagery [12] of the ’others’”. There is a reductive understanding of the very people whose data is being collected by these formal systems, along with an intensive collection of this information dominantly through the lens of making economic and policy decisions on migration management. Paradoxically, data collected also often lacks purpose limitation on its use toward any defined policy goals or decisions. This emanates from the systems being surveillance tools, gathering sensitive and personal data, meant to ’detect people who are hiding criminal or terrorist activities behind false identities’. [13] This has resulted in heightened forms of racism, racial discrimination, xenophobia, and related intolerance [14] faced by migrants and refugees in their interactions with digital technologies. This ‘othering’ of the migrant is most definitely a point of anxiety for displaced persons. All aspects of their lives are determined by government policy on immigration and asylum-seeking. A case in point is the erasure of transgender refugee claims and claimants in Canada. [15] Due to a systemic erasure of the community and their ability to be recognised due to their low numbers of registration, policies and practices are served with under-resourced, under-reported, and binary experiences of seeking asylum. This approach creates data infrastructures for state and private actors, that may be bloated in volume, but are limited in their ability to meet the varied aspirational needs of migrants or host societies. 

Amidst powerful voices, those of migrants using these technologies as well as the ones emanating from the migrant community, are often lost in the wind. This is prevalent in systems like Frontex and EURODAC that offer to quantify and interpret migrant data to exclusively aid state actions. Frontex routinely deploys surveillance airplanes and drones [16] to monitor land and sea borders and is focused on providing assistance to EU member states, and also relies heavily on data collection from member states and non-EU partners. This development of technologies through a top-down approach overwhelmingly prioritises state needs, which are often diametrically opposed to the interests of migrant communities.  The objective behind deploying these technologies, by the state or varied commercial actors, is more often than not, to manage and control [17] migration. Here, data is also used as a tool to perpetuate exclusion and invisibilisation, along with a monolithic understanding of migration. States have weaponised refugees [18in myriad forms, often turning migrants and asylum seekers ‘into bullets' [19] to achieve a wide range of geopolitical and other foreign policy goals. While state-sanctioned formal systems are designed to safeguard national security, this design intent is inadequate from the migrant or humanitarian viewpoint. There is a need to recalibrate the concept of ‘controlling and managing migration’ by consultations with migrants in the design and deployment of such systems. Migration management technologies are also leveraged to influence power asymmetries and reinforce the politics of exclusion. [20] In the Azraq refugee camp in Jordan, refugees reported [21] feeling like they did not have the option to refuse to have their irises scanned because it determined their food provision. Migration policy is typically a compromise amongst these competing interests, [22] with their stated and real objectives being multiple, ambiguous, and sometimes, inherently contradictory. Exclusion can result from this and several other reasons, [23] including the migrants’ socio-economic positioning, bureaucratic obstacles that disproportionately burden newcomers, and ostracisation that comes through anti-migration policies and sentiments. There is a requirement to complement perspectives [24] by examining the contrast of technologies and infrastructures that aim to control migration on the one hand with those that aim to foreground migrants’ autonomy on the other. This examination can enable useful identification of migratory needs that require a focus on management, versus those that require a focus on community value. Further, we can uncover how state-driven approaches may evolve to serve communities holistically, reduce massive data infrastructures, and create rights-preserving or participative modalities of technology for migration management.

Identifying the need for alternative systems

Migrants, at every stage of their interactions with migration infrastructures, are left with unfulfilled needs that are not met by the state and private sector. These unmet needs are either individualistic: they manifest through racial discrimination, racism, and xenophobic practices at different stages of migration, or they are structural and systemic: they employ datafication and flow of information to support the perpetuation of these harms when migrants interact with formal systems.

We have observed how, in certain cases, the breakdown of these formal systems causes exclusions. This breakdown can have varied manifestations. It can leave a considerable gap in the fulfilment of the migrant’s needs, along with perpetuating harm in the form of ’othering’ migrants owing to their race, gender, and nationality, among others. This results in leading people on the move to seek opportunities outside of these structures. In irregular forms of migration, a complex network of informal and often invisible data-sharing, influences how migrants and refugees travel to their destination countries through a mobile app or free online information portal. In cases of formal student migration, this invisible digital layer may exist in the form of, say, Facebook groups to bridge the gaps in information available through formal systems. In more irregular, forced migration, this digital layer is an interface to access information that formal systems cannot provide (smuggling networks, for instance). In these varied cases, ResTech systems are not always created as an alternative to inaccessible formal systems, but as a community-led pathway to increase the knowability of migration.

Figure 1 below, depicts a vision for ResTech, as a set of digital systems that can co-exist alongside state-sanctioned formal systems and technologies being deployed by commercial, private sector actors. Currently, due to formal systems treating migration as a monolith, or as a means to extract further data for knowability, migration policy and decision-making is not considerate of migrant needs. ResTech, that is built by and for the community, can address these gaps by collecting data that is often excluded in formal insfrastructure, and feed into state and private sector migration infrastructure to create meaningful policy outcomes.

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Figure 1. ResTech as an alternative system in the migration data ecosystem

Potential for alternative systems

Examining existing systems to create a framework to classify ResTech

Alternative systems also promise different respites to migrants in their exchange with these infrastructures. The visibilisation of harms is one such manifestation. For instance, systems like Datavoros [25] focus on bringing to light potential data breaches and mishandling of migrant data that formal systems may contribute to. This further extends to the larger question of whether formal systems realistically take the migrants’ needs into account. This is where systems and applications like Mygrants [26] step in, providing skilling and employment assistance to migrants arriving in destination countries. These systems have been discussed in greater detail in the subsequent sections.

 

Alternative systems like the layer we define as ResTech promise the cultivation of safe spaces for communities to have their needs met in a secure and non-exclusionary manner, along with giving them the negotiating power to demand the fulfilment of these same needs. This promise also extends to supporting communities in creating ecosystems of integration that further the cause of rebalancing and returning power in this ecosystem. Mapeo, [27] a mapping tool built for communities to take ownership over their data, allows for an offline open-source technology where communities can own and manage their own documented evidence, ensuring trust and co-creation that is inclusive of community knowledge.  

With this promise, these systems, outside the formal tapestry of systems, are participatory through their community-centric approach, accessible to migrants, operate on a relationship of trust, and promote data justice for those who are unable to access digital infrastructures equitably. They adopt a bottom-up approach as a counter-narrative [28] to the state-dominated efforts to steer migration strictly as a question of management. What emerges from uncovering this layer is that not all systems can be categorised as ResTech when examined through this lens. A distinct characteristic of ResTech systems is that they often do not emerge as a counter-current to formal systems. Many migration networks and information channels are a means to an end. Their design intent is to solve a particular issue. In defining the layer through this case study, we have come across systems like Duolingo, [29] that is not a skilling tool created specially for migrants but has taken on such a role in the recent decade. On the other hand, Tarjimly [30] is a language tool built solely for migrants, and substantiates the need to examine ResTech not just through the lens of trust-building and data justice.

An interesting way to look at how a system is distinguishable as ResTech is to navigate this through a set of principles. These principles around emerge in various forms, but are primarily rooted in fulfilling community needs through the a) function of the system; b) governance of the system; or c) impact created by the system.

Function

Cultivating safe spaces for communities to have their needs met in a safe and non-exclusionary manner.

Governance

Managing data and systems in a manner that promotes transparency and accountability.

Impact

Measuring impact through a community-centric lens.

Figure 2. The key roles of ResTech

Borrowing from other frameworks to classify ResTech

Data Stewardship:

Our understanding of this invisible digital layer that contributes to aiding people on the move is not articulated as a digital layer in existing scholarship on migration systems and technologies due to lack of classification of this layer as well as its isolated analysis as a system of resistance in the migration infrastructure space. While these systems exist as new technologies, they do not have a unified set of guiding principles to govern their use, function and impact. We have borrowed our understanding of these characteristics of ResTech from theories of stewardship, participation, and justice in data governance to point ResTech on the map in migration management systems.

In line with this understanding, data stewardship is an interesting way to observe of understanding how community-driven initiatives can act as an alternative to data monopolies and systems. Migrants operate on an uneven playing field because it is virtually impossible to know [31] which digital (or non-digital) form of evidence can be used against them by state actors. This data becomes a subjectivity; something that migrants often know very little about. This leaves people on the move at a disadvantage: they are compelled to have their sensitive and personal data stored by the state without knowing how it will be processed and utilised downstream, i.e., in their integration in a destination country.  One of the many important ways in which ResTech has entered the migration infrastructure ecosystem is by shining light on how migrant data is and ought to be processed and handled. This has been demonstrated through the presence of ResTech systems like Datavoros and Contratados.org, which this study will discuss in the following section.

Previous scholarship [32] on the concept of data stewardship offers an understanding of data governance that is consequentially community-driven and user-centric. Data stewards emerged as a result of a handful of companies becoming concentrated nodes of aggregated user data. Data monopolies are significantly more focused on using data as a means to capital’s end. [33] More than humans themselves, the value of data is in analysing data about humans [34] and human activity. Principles of stewardship and its resultant structures often operate to counter the practices of data that are opaque and lean towards commercialising the digital self, and advocate for practices that empower people to inform, shape, and act as agential stakeholders to govern their data;[35] and in downstream ways, its value and orientations. Stewardship also acknowledges the presence of an intermediary that allows negotiating power to address the migrant’s needs.  We have tied the principles of stewardship to unpack trust in migration infrastructures as well.

Stewardship in the form of data trusts is usually an entity that empowers a board of trustees to have a fiduciary responsibility to represent the best interests of the community to make decisions relating to individual data. Structures such as these can serve as intermediaries for refugee and migrant communities to repost their trust in systems and technologies that focus on the safeguarding of their data rights. 

The principles of user-centricity and community data supports the notion that datafication does not have to be a siloed process of only top-down stakeholders like the state and the private sector holding the reins to how user data is collected, commercialised, and valued in society to symbolise the experience of migration. The ResTech systems this study has looked at may be observed through this lens to unpack how the design intentions of the intermediaries of this data can be focused on beneficiaries that include people on the move.

Participation:

The design of technology in migration that involves and encourages community participation can empower individuals and communities by actively involving them in decision-making processes around data, and incorporating diverse perspectives and experiences to create inclusive and representative outcomes [36] that also cater to bias mitigation and social equity. Participation, as we have observed on community-led technologies, varies in its degree [37]—some technologies are created to inform; some to consult; some to involve community concerns and aspirations; some to collaborate for advice and innovation in design; and some to empower participants in decision-making processes. The broad array of objectives that these informal and often invisible migration technologies fulfil, is facilitated by collective participation from refugee and migrant communities.

Successful participation [38] is measured in various ways when discussing diverse ResTech. For instance, in data cooperatives, success is about solving a common problem with a group of members who share an aligned set of values. In public dialogues, [39] success involves a deep dive into what citizen concerns, views, and aspirations are. That such a framework and thinking allows for community participation in a rights-preserving manner is a critical component of what we see in ResTech’s objective of responsible and accountable data.

Data Justice:

The increasing availability of digital data [40] that reflects economic and human development, and is a by-product of people’s use of technologies and services, has both political and practical implications for the way people are seen and treated by the state and the private sector. Migration infrastructures operate on a structure that is imposed upon by the superstructure, which is the data layer. The need for data justice in the context of our study is important because the consequences of dataveillance (surveillance through digital technologies) have historically been borne by vulnerable and marginalised communities. [41] For instance, people with specific surnames, languages, travel routes, or religious affiliations are often linked to risk potentials, [42] especially those belonging to former colonies, and Muslim-majority nations. Apart from surveillance, we have also observed that digital technologies are unable to accommodate similar constraints emerging from the inaccessibility of data justice. In the case of Aadhaar, India’s biometric population database, the materiality of poverty goes unacknowledged because the system is unable to authenticate people who perform manual labour due to fading fingerprints and usable iris scans [43] as a result of malnutrition. This is just one example of how systems err in delivering equitable justice to those who are disproportionately impacted by their use due to systemic inequalities. Data justice reconciles social justice with the reality of datafication to facilitate the use of data in a manner that holds structures of power to account [44] rather than guardians solely guarding their individual interests. The crux of data justice is to prioritise community interests and those of vulnerable community members. This rejigging of priorities in power structures can be brought out through community value in their day-to-day procedures, or by coding it into its substantive design. 

Data Solidarity:

Data solidarity can potentially play an important role in collectivising action and solution-building to solve the unmet needs of people on the move; it is in many ways a form of resistance to the status quo. It seeks to ensure that people are protected from harm, and proposes ways of owning, processing, and governing data beyond the individual-focused model. [45] To make datafication more equitable, solidarity-based data governance, [46] seeks to ensure that data is not used for harmful purposes, such as profiling, tracking, or surveillance. The benefits of digital technologies are multifold, but their unequal distribution [47] can be addressed by data solidarity. Solidarity complements and helps to realise data justice. [48] It seeks to ensure that people are protected from harm but proposes ways of doing so beyond safeguarding individual interests.

We rely on these frameworks to understand how communities can come together in times of inequity around data and data decisions, address unsolved needs, or resist unfair data harms. Novel forms of technology that can be characterised as open, transparent, accountable, and community-centric, i.e., focused on how people can collectivise action around their data being collected, and in turn, gain negotiating power in how this data is used downstream in the deployment of services. Additionally, an overarching consideration in grappling with employing these principles is to acknowledge their cultural relativism. This extends to different regions negotiating an array of different needs that help them realise data justice. This is also why solidarity is necessary to look beyond the individualistic notions of seeking data justice and collectivise this negotiation of rights with digital technologies. Data solidarity asserts that the predominant Western approach to addressing power asymmetries by giving people more control over their data at the individual level might be insufficient [49] to solve structural problems.

Borrowing from these theories of bringing out community-in-the-loop principles in data and digital infrastructures, we see the emergence and constitution of ResTech as a digital layer in the subsequent section.

ResTech

In response to systems that often leave lacunas in what people on the move require to meaningfully and reparatively journey or integrate, there is a need for communities to be able to rely on more systems of care, and importantly, to play a greater role in the creation of these systems. A number of systems we have observed through our research reflect a piece of the puzzle in addressing these needs. Most generally, these have been systems that are formed, exist, or function in order to serve the community of people on the move, outside of formal state and large private infrastructure. 

The emergence of this layer can be observed as either an outcome of defaults in existing systems, information asymmetries, [50] of identification and resistance to both digital and offline harms, of unaddressed welfare and integration needs, or a direct effort to create open and participatory digital systems for migration. 

The term ‘Resistance Technology’, or ResTech, aims to define this digital layer in the migration sphere that is community-led, built to fill gaps in information, welfare, and development, and to act as a resistance system created to rebalance the power dynamics in migration data infrastructures. 

Through our conversations with the creators and deployers of ResTech, we have reflected on the following functions that this layer performs.

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Figure 3. Functions of ResTech

The functions of ResTech, as illustrated in Figure 3, are described here.

 

  1. Informing migrants of the facilities and amenities at their disposal during the migratory journey 

  2. Identifying aid and humanitarian need in conflict scenarios as well as in destination countries

  3. Skilling and literacy that facilitates smoother integration of migrants into destination countries

  4. Identifying harm, discrimination, or abuse in both online and offline channels of information exchange 

  5. Preserving cultural heritage and collective memory that is often lost in the displacement journey

  6. Connecting migrants to welfare/support entities to address their short-term needs and long-term requirements

The ResTech Principle Framework

The ResTech Principle Framework

PONSIBLE

RES

  • Technology that respects human dignity and privacy.

  • Built on transparency and trust.

  • Involves community participation.

  • Addresses needs through community participation.

ILIENT

RES

  • Technology that is agile, scalable, flexible and interoperable.

  • Empowers community members to negotiate for systems based on their needs.

PONSIVE

RES

  • Technology that is adaptable and accessible for mixed migration journeys.

  • Utilised to fulfil unmet needs in innovative and diverse ways.

ISTANCE

RES

  • Technology to combat exclusion and abuse of power; reduce risk and minimise harm.

  • Creating affirmative spaces for community support.

Figure 4. The ResTech Principle Framework

  • Responsible in this framework refers to technology that: 

    • Upholds human dignity through principles of privacy, transparency and trust and actively prioritises mitigation of digitally-mediated harms. 

    • Prioritises active and direct community involvement at some stage, as user or data principal.

    • Facilitates individual autonomy over data and/or digital presence; enables digital sovereignty for communities. 

 

  • Resilient technology adopts a dual modality in this context, referring to technology that: 

    • Facilitates sustained self-determination of a community in social, cultural, economic, political dimensions. 

    • Enables communities or individuals to better negotiate new surroundings, identities, or socio-economic fabric.

    • Agile, modular, and interoperable—allowing for solutions that are buildable, and can adapt swiftly to needs.
       

  • Responsive technology that: 

    • Is adaptable to and accessible within unique socio-cultural journeys or contexts.

    • Addresses immediate or urgent needs and infrastructural gaps in migratory journeys.

    • Centres community interest, narratives, or aspirations by offering alternatives to existing infrastructure.
       

  • Resistance technology acts to combat power asymmetries that may manifest as exclusion and discrimination, oppression, violent and non-violent abuse of power—either structurally or directly, such as: 

    • Visibilising structural or direct exclusion, discrimination, systemic oppression, abuse of power. 

    • Facilitating reduction of risk and harm on migratory routes. 

    • Enabling collectivisation, solidarity building, and/or repair and preservation of socio-cultural sentiment and fabric.

It must be noted that the above characteristics can be applied independent of each other when including new systems under the ResTech umbrella. Keeping community value at the forefront of this framework is crucial to placing migratory needs at the centre of these systems. To this end, it is essential to distinguish between systems that are built for community value (responsible and resistant) and those built with community value (resilient and responsive). The need for such distinction is to bring out the meaning of value and function in different ResTech systems. Technologies that are responsible and resistant in their purpose often work with the intent to bring out community-driven principles of design. Whereas in technologies that are resilient and responsive, the principles are redirected to build over community-centric principles and bottom-up initiatives to accentuate the migrant experience.

The case for ResTech

The 4 Rs in the ResTech framework are our anchors in casting a wide net over what we believe to be an emerging but invisible layer in migration management, driven through data and digital infrastructure. The layer of formal monopolisation of data by authorities invisibilises both migrant voices and migrant access. To prevent the reduction of migrants to mere numbers that feed into systems, revealing the role of ResTech in this context becomes an imperative step towards highlighting migrant voices. The roles and responsibilities [51] of these technologies range from the objective to inform, consult, involve, collaborate, and empower. The distinguishing feature of these technologies is that, in their many different ways, they emerge as a form of resistance to existing power dynamics and the datafication of refugee and migrant populations. These technologies are born out of a community initiative that results from collaboration in a way that does not undermine the safety of data subjects. [52] Our research on this layer is ongoing; we aim to contextualise the role of AI, social media, and other such facilitators under this umbrella.

Taxonomising ResTech

The importance of defining ResTech is to shine light on its potential future: a solution to the barriers to information for migrants and refugees. Recognising this layer serves the purpose of optimising for better outcomes for people on the move and applying it to a community-driven migration management approach. In order to demarcate the presence of this layer in fulfiling myriad informal, migrant-centric functions, these systems can be found in our live taxonomy of ResTech. [53]

Below is a list of systems that perform one or more of these functions and fill gaps in formal systems through their own approaches to achieving data justice for migrating people.

Note: The table below is part of the emerging database on ResTech systems. The above-mentioned taxonomy is a live database and will be updated periodically as the research uncovers and analyses new ResTech.

The success of ResTech, which this study will touch upon in the subsequent sections, depends on its sustainability, through its financial requisites, collaboration, visibilisation, and speaking to other systems and infrastructures in realising its goal of accessibility and knowability. Below is a list of systems that perform one or more of these functions and fill gaps in formal infrastructure through their own approaches to achieving data justice for people on the move.

table.png

52. Aapti’s interview with Dr. Stefaan Verhulst, Co-Founder, Chief Research and Development Officer, and Director of the Data Program at GovLab (Governance Lab) at New York University.

Table 1. Emerging database of ResTech systems

Outlining the functions of ResTech

As laid down in Table 1, ResTech systems fulfil many roles in the migration infrastructure ecosystem. These roles fall under the three key roles that ResTech addresses: fulfilling an unmet need; governing data and systems and holding them accountable; and measuring the impact of these systems through a community-driven approach. These roles, along with the above-mentioned functions laid down under Section 2, encapsulate our current interpretation of the broader makeup of ResTech.

Mitigating Immediate Risks: Informing and identifying aid and humanitarian need

Some of these technologies mitigate immediate risks to migrants in their transit and upon their arrival in destination countries. For instance, InfoAid, [54] a mobile application developed by a team of activists in Hungary, is designed to help refugees who are urgently seeking assistance and information about border crossings, transport facilities to various border posts or countries, the changes in asylum laws, changes in Hungarian laws, and so on. The developers of this system saw the need for more information on these subjects as the impetus for creating such an app

Overcoming the information vacuum: Informing migrants of facilities at their disposal

There are a plethora of apps like InfoAid that are acting as repositories in this information vacuum. RefAid, [55] an app launched in the UK and Italy, operates on the assumption that refugees use smartphones to track real-time information to facilitate their move. The app shows the location and types of services that refugees can access on a map, with information on legal aid, food, shelter, water, health, education, toilets, and so on. This information is provided by trusted organisations like Medecins sans Frontieres, the Red Cross, and Medecins du Monde. These apps form an important first step in solving humanitarian issues through technology.

Promote transparency for people on the move: Identifying and meeting humanitarian needs

In other instances, these technologies are enabling the creation of crowdsourced datasets to promote transparency in data collected around disaster and climate management, gender equity, sustainable cities, public health, and migrant safety. The Humanitarian OpenStreetMap Team (HOT) [56] is an international team that advocates for open mapping to provide on-ground information in disaster-stricken areas, especially those that are unheard of in mainstream media. The Missing Maps [57] project by HOT specifically addresses this: remote volunteers trace satellite imagery onto OpenStreetMap, which community volunteers then use to add local details about first responders, evacuation centres, and street and neighbourhood names. More specifically in East Africa, HOT used satellite imagery to map more than 4000 facilities [58] and services for refugee communities for the very first time, acting as a guide for government agencies and organisations in the design and implementation of interventions in addressing refugee crises.

Preservation of digital rights, security, and privacy: Identifying harm, discrimination, or abuse

Beyond these systems, some initiatives also use technologies in furtherance of improved privacy, digital security, and economic rights of migrant workers. Contratados.org, [59] an initiative for the protection and defence of the rights of migrant workers, is a platform where workers can share their experiences by writing reviews about their recruiters and employers to generate an accountability mechanism for the latter. The platform has a repository of rights available to migrant workers to safeguard their health, employment, working conditions, wages, and so on. It also offers legal assistance to migrants [60] working, or seeking to work, in the USA. 

Datavoros [61] is a similar research project that focuses on how data collected through mobile applications is leveraged by governments and companies. Datavoros aims to peek into the black box of migration data, to examine the nature of data and the manner in which it is collected, processed, and stored. It also probes their security and privacy measures, and permissions requested of data subjects.

Integration into social fabric: Preserving cultural heritage and connecting migrants to welfare support

A few steps ahead in the migratory flow, some apps are focusing on the integration of displaced persons across the world through employment opportunities, social integration, cultural exchange, and so on. An example of this is Berlin Mondiale, [62] a network of artists and cultural practitioners that organise events around themes of migration, asylum, and exile. The Refugee Buddy Project [63] focuses on creating communities around displaced persons through a buddy programme, and financial and emotional support.

Bridging language barriers: Skilling and literacy

The emerging popularity of technologies that centre local languages in their integration initiatives has also come through applications like Tarjimly. [64] The purpose of these applications is to remove language barriers in new social environments through free, affordable, and migrant-centric services. Duolingo [65] serendipitously discovered that their language learning platform was widely used among refugees. In line with this, it pledged Super Duolingo subscriptions to the International Rescue Committee (IRC) [66] and the communities they work with to provide online language learning services to over 4,900 refugees. The platform also partnered with Talent Beyond Boundaries (TBB), a non-profit that helps refugees skilled in medicine, engineering, and other streams find jobs, to provide free Duolingo English Tests [67] to every one of them. Language is a huge factor in technologies that discuss assimilation and integration.

Leveraging technology for digital skilling: Literacy to facilitate smoother integration

Techfugees, [68] an organisation creating an ecosystem around tech-enabled solutions for displaced communities, focuses on leveraging technology for the benefit and empowerment of displaced persons. This is facilitated through its two pillars:

  • ‘Insight’—discussion and research on tech-enabled solutions; and

  • ‘Inclusion’—programmes for refugees to learn digital skills such as coding, data analytics, and so on. 

These myriad examples of ResTech systems illustrate the recalibration of migration data and digital systems by accommodating a diverse set of objectives and stakeholders at the centre of their design intention. It is essential that funding entities and organisations realise the need to support such design intent to create an ecosystem of migration infrastructures that cater to the migrant’s needs just as much as they do to state requirements.

Emerging Challenges

ResTech has penetrated various stages of the migratory journey, also taking on a broad set of roles and responsibilities in increasing knowability and transparency in the migration process and systems. Additionally, it is usually created by community-centric, bottom-up actors. Concomitantly, we have understood that this technology is often a slave to logistical and financial challenges.

  1. Lack of access to funding tools and pools: The combination of poor funding mechanisms, along with a lack of coordination among actors who process this money, emerges as a common barrier to the sustainable growth of ResTech. Through our primary interviews, we have understood that creating and sustaining ResTech applications suffers from a lack of organised funding models that can support these early response groups.

    Apart from the gaps in the allocation of funds, these digital technologies also require technological maintenance through continuous pumping in of financial aid and resources, as a result of which they keep going in and out of inactive funding cycles. Donors, especially multilaterals, are also often unaware of what they are funding, leading to loose commitments that reduce the efficiency of use of these apps. Funding cycles often fall post-crisis, once the immediate need of a system or technology is fulfilled, and this further contributes to irregularity.

    We have learnt that revenue cycles are also coded in with interests that influence the design and build of the technology. Patterns of profit are anchored on certain objectives that include political affiliations of these systems, if any, their use of technology that does not require a lot of capital investment by funders, among other reasons.   
     

  2. Collaboration with and duplication of similar systems in funding cycles: Owing to the lack of a formalised presence of this layer, creators and deployers of ResTech taking up funding have to create applications that are often already in place as a crisis response. This duplication is caused by the competition for funding, and the ensuing poor allocation of funds is detrimental to creating a sustainable informal digital layer in consultation with the migrants. The funding pools set up by multilaterals and international organisations prioritise systems that adopt a setup that is more formalised in its role and functions, leaving similar systems that do not have the necessary tools of organisation at their disposal in a position where they cannot permeate formal funding channels.

    Certain challenges emerge for collaboration, with specific funding models and overlaps between different projects hindering growth and viability. The challenge prize model adopted by private and public sector organisations provides funding through competitions that focus on particular challenges. Projects get sustainable funding to develop the initiatives but there is a risk of the “pilot and crash” phenomenon where projects cannot find long-term financial support. It is important to consider follow-up funding and incubation support. [69] As mentioned previously, the surge of initiatives and projects is plagued by challenges of duplication and several projects having the same use cases. Consolidation becomes important as many models rely on generating a critical mass of users, and several projects having similar applications [70] lead to user fragmentation and no organisation reaching the threshold. 
     

  3. Volunteer-based nature of creating ResTech: As we have observed, ResTech is often the consequence of unfulfilled needs. Therefore, most systems do not envision a long-term plan to sustain their innovations. This also owes to the volunteer-based nature of ResTech projects. This may prove to be a hurdle in developing solutions that can be scaled and applied to address similar other needs, crisis situations in varied migratory contexts. Determining how best to use volunteers and community members involves an understanding of what the system’s needs are, as well as the resources and capabilities of the community it seeks to involve. This includes knowing when professional expertise is required. [71Moreover, many organisations also struggle to identify the training needs. [72] of volunteer-based systems and potential sources for such assistance.

  4. Questions around data governance and interoperability: The lack of interoperability presents itself as a huge challenge in identifying multi-stakeholder and holistic solutions to crisis response. The scope of personal identifiable information (PII) in the data collected by these systems is usually vastly different for different organisations, which also raises questions about whether the documentation obtained in a refugee camp is effectively used as a building block in the later stages of migration management. Interoperability is adopted solely through a technocratic outlook, which can be at odds with significant fundamental rights consequences [73] that information exchange can bring about, i.e., transparency and accountability. The push for interoperability through the exchange of PII across many databases becomes a complexity more than simplification, [74] keeping in mind data protection and governance and supervision. The understanding of data governance and compliance with data protection regulation is often an afterthought to most ResTech creators.

    Through our interviews, we have also learned that creators of ResTech often do not possess the knowhow on managing the technical aspects of their systems. It is essential for systems to be designed and maintained on an everyday level that can support the functionality that they seek to fulfil.  
     

  5. Lack of clear and sustainable design intent: The design intention of ResTech is in itself shortsighted in many ways. These systems are created on a project basis, independent at the organisational level, often operating in silos of data collection. The sustainability of ResTech is influenced by the intention of creating long lasting technology that benefits people on the move. Design is also tied to challenges owing to the consistency and reliability of information in community-generated data. It can be challenging to design community-centric systems and apps that can verify the accuracy of the information.
     

Through conversations with ResTech and subject experts and observations of applications of ResTech in times of crisis, we have understood that sustainability emerges from the need for systems to be financially supported, for funding cycles to be systematically managed, better leveraging volunteership models, tackling interoperability and inadequate technical knowhow, and the lack of long-term planning in the design of ResTech.

As discussed, ResTech plays three key overarching roles: addressing unfulfilled needs; capturing prevailing harms that existing systems perpetuate; and creating societal impact by enabling migrants to negotiate their journeys. These systems counteract the politics of exclusion and opacity that formal systems maintain, and are initiated by members of the community, or organisations representing and championing community interests and voices. ResTech has penetrated various stages of the migration journey, contributing to increasing knowability and transparency in the migration process and systems.

It is essential to highlight the bottom-up nature of these systems before we aim to understand and classify ResTech. Bottom-up efforts encourage participation and involve local communities through consultative processes, and through reflection of the community’s aspirations and interests. They are primarily built by non-government, community stakeholders. While their primary purpose is not to serve state needs, they may eventually end up doing so at a later stage. Therefore, in our study of ResTech, our first proof of concept is to analyse and conclude on the bottom-up nature of a system before we categorise its functions.

Our expert interviews with creators and deployers of ResTech have led us to understand the term through the 4 Rs: responsible, resilient, responsive, resistant.

Way Forward

Emerging Insights on this layer in migration

This case study focuses on the creation and visibilisation of ResTech as a layer. It offers key insights into the making of this layer; its place in the migration ecosystem; and its contributions. It also probes why the role of ResTech is underplayed in the migration discourse. This section elaborates some of the emerging insights:

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Figure 5. Barriers to success for ResTech

Missing clarity on data governance practices

This case study observes that most ResTech creators and deployers are often inadequately equipped to create secure and reliable user data collection and storage practices. In many cases, it is the creators possessing this information and knowhow through their professional backgrounds that makes it possible to ensure that care is taken in managing this data. Systems are often a reflection of their creators. Thus, data collection and data protection safeguards are determined by the abilities of the personnel creating these systems.

Developing a common global understanding on how to interpret migrant data to counter opacity and exclusion

As data becomes increasingly ubiquitous, it is imperative to unlock its potential in a manner that can be used to understand and empower individuals and address societal problems. [75] In the context of migration management, international interests have spiked in recent years to anticipate future migration flows [76] and drivers, and what that entails in terms of integration and public opinion. With digital data sources, there is potential to zoom into migration events at the sub-regional and even sub-local levels [77] to explore migration trends that further shape policy. 

While this data infrastructure exists, it is often opaque and needs to be more explainable in its decision-making process on how this data is utilised, labelled, and categorised. Opacity also extends to who the stakeholder groups involved in migration management through big data are. This commercialisation of the digital self of the migrants is monitored neither by migrants (as producers of this data) nor migration scholars (as scientific experts on the topic) or even by state and private sector actors who possess the capacity to engage with migrant data. This supposed ‘blackbox’ has raised doubts [78] about how governments and corporations use this data. ResTech fits into this grey area as an initiative that supports transparency, accountability, and community representation in situations where technology must bridge the gap between the deployer and the user, or “beneficiary” of such tech. 

Because of the exponential increase in data and state interest in migrant movements, migration data has become a profitable business. [79] This has attracted commercial actors to also introduce themselves as stakeholders in migration management, working with UN agencies to control migratory movements. Controllers of these systems and technologies often portray migrants ’as risk’ instead of ’at risk’. This is a potentially dangerous prospect considering the human rights impact of such thinking on the rightsholder (individual migrants). To combat the usual practice of undermining the data subjects (migrants), it is essential to create collaborative data that protects the interests of the data subjects. ResTech, as a digital layer, has the potential to create a shield against the harms of information asymmetry, opacity, and the datafication of migrants and refugees, by protecting their interests as individuals and as a community.

Lack of standards for interoperability

The formal principle behind database interoperability came about to ensure that European legislators and policymakers can have shared access across multiple autonomous databases [80] to promote interconnectedness and ease of access across multiple systems. Successful interoperability goes beyond the technical; it has the potential to improve an organisation’s agility [81] and quickly adapt its information systems to accommodate the scaling challenges that may arise in the course of its functions. Some studies suggest that interoperability can be evaluated through six different perspectives: [82] physical, empirical, syntactic, semantic, pragmatic, and social. This widens the understanding of dealing with interoperability issues at the pragmatic and social levels. [83]

 

The needs for ResTech creators and its use cases are diverse, but building for interoperability [84] can offer the flexibility to integrate multiple services without having the need to duplicate existing efforts. This could also facilitate the integration of ResTech with other state and multilateral infrastructure to plug in existing gaps in the digital migration ecosystem. 

 

However, interoperability for ResTech entails the institutionalisation of common standards and security priorities [85] that systems across the migration journey can use to enable integration with other systems. Currently, most ResTech initiatives we have identified do not possess the capacity to build within a set of technical protocols, or may choose not to simply because of the lack of feasibility or capacity in integrating with technical standards set by other actors who are not value-aligned. 

 

As a result, for interoperability to successfully play out in the ResTech ecosystem, the creation of technical protocols will need to be led by a bottom-up governance effort that aligns with the objectives of a set of creators or technology deployers. On the other hand, formal state and multilateral systems that are open to integrating with deployers of ResTech will have to create the right conditions for technological development—allowing top-down and bottom-up efforts to live together by acknowledging the potential of ResTech and the role it plays in digital migration.

Shortsightedness towards service provision and building for sustainable usage

A foundational intent of ResTech is to fulfil some unmet need in a specific situation. This is a consequence of a failure of formal systems that assist and facilitate migration management. It inevitably leads to designing a system for addressing the specific gap areas or crisis situation. This, by its very nature, limits its functionality and its ability to serve long-term needs. The sustainability of ResTech is determined by its financial stability and its capability to serve long-term policy considerations. However, its limitations make it harder for governments to support such systems or infrastructure.

Governments at different levels have the ability to promote and fund innovations in ResTech. Increased engagement [86] for this can be facilitated by redirecting public procurement budgets at their disposal initiatives, encouraging social entrepreneurs to enlist for public contracts, and commissioning services based on particular outcomes (instead of how they should be delivered). Moreover, it is important to create spaces for engagement between ResTech and governments [87] that can introduce new thinking and ideas into traditional integration policies. The challenges that may arise with collaborating with the government are that opportunities are limited to long-term planning with restricted flexibility in policy design, [88] which may not allow the project to react to dynamic circumstances while dealing with refugee issues.

Shared learnings amongst creators and its impact on funding

Private funders can play a pivotal role in how we envision ResTech and its scope. Private funding has the capability of encouraging organisations that design and develop ResTech, thereby providing them with more growth and opportunities. Thus, funders need to think more systematically about how they can empower digital collaboration for ResTech. Through the initiatives they invest in, funders need to make sure that projects interact and collaborate with other initiatives [89] and stakeholders. Coordination between different investors can help ensure better distribution of investment, [90] which can help avoid a scenario where only a limited number of projects and causes get attention. Furthermore, investors need to be cognisant of how the projects are—or can be made—interdependent in order to strengthen the infrastructure [91] that makes the migrant's journey safer. On another hand, it is also crucial to measure the incentive for the private sector to fund ResTech systems. While private funding is difficult to procure in loss-making businesses, with government and philanthropic support, private firms can be incentivised to invest [92] in development projects like ResTech systems. Unfortunately, the lack of cogent communication between these different stakeholders in the migration ecosystem does not allow for ResTech to be visibilised as something that requires more financial support. The question of incentive for private funding can prove challenging in practice.

Impact of the politics behind resistance systems

97. Aapti’s interview with Pieter Rambags, Incubator, Refugee Friend.

101. Aapti’s interview with Dr. Stefaan Verhulst, Co-Founder, Chief Research and Development Officer, and Director of the Data Program at GovLab (Governance Lab) at New York University.

102. Aapti’s interview with Dr. Stefaan Verhulst, Co-Founder, Chief Research and Development Officer, and Director of the Data Program at GovLab (Governance Lab) at New York University.

105A. Aapti’s interview with World Vision.

105B. Aapti’s interview with Humanitarian OpenStreetMap Team.

Migration politics has a tendency to focus on immigration in certain geographical and political contexts and prioritising Global North economies. [93] Some argue that migration politics and political regimes co-produce [94] each other. Considering the both of them as co-constituent sheds new light on the politics of how systems are prioritised or excluded [95] on the basis of their outlook or alignment with policies on emigration and immigration in different countries. In the case of ResTech, owing to their nature of acting as resistance systems to formal infrastructures, systems that appeal to a certain migration agenda or enable state legitimacy and authority may often be prioritised over systems that fulfil a meaningful purpose. This dichotomy can create gaps in allowing for systems that do not fit certain buckets of what states, donors, and funders are looking for to promote as part of their migration agendas and policies.


The crowdfunding of ResTech shows that a large number of people are effectively engaged in supporting refugees. A model that envisions the success of ResTech is influenced by funding, collaboration, and co-design. The limitation of this financing model [96] comes in the form of organisations having limited capacity to plan and envision long-term plans. Thus, it becomes important to create space and invite larger funders—including governments—to get involved in creating more sustainable ResTech. For a collaborative model to work, the stakeholders, the government, private funders, and the organisation need to reconfigure their approach and practices.

Recommendations

A vision for the successful recognition and implementation of ResTech is determined by a combination of factors that start with visbilising the efforts in this space, through the development of business models that are catered to projects that serve such a unique purpose, along with co-creator diversity and collaborative innovation, coupled with dialogue and information exchange between ResTech systems that operate to solve for unmet needs at various levels in the migration ecosystem.

  1. Visibilising efforts in the space: Community knowledge in ResTech is essential in order to ensure that creators of systems are speaking to each other in terms of innovation, novelty, and the functions they perform. The creation of forums that facilitate sharing of participatory and community-built initiatives across the ecosystem, will promote collaboration between ResTechs in diverse geographical, social, and economic contexts, and at different stages of the migratory journey.
     

  2. Identifying feasible and sustainable business models: New initiatives and projects largely depend on donations and use their own resources in the initial stages of the projects. Some projects like Refugee Friend rely on donations and marketing from social media platforms like TikTok. [97] Still, for other projects, the model does not provide an adequate basis for sustained or scaled impact. Professionalising operations of digital projects becomes one such way of achieving financial sustainability. For instance, Start with a Friend transitioned from a volunteer-based model that had a core team of paid employees. It also started a collaboration [98] with other organisations and started receiving funding from the Federal Ministry of Education and Research (BMBF), Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (BMFSFJ). This approach also helped the organisation expand its presence in more parts of Germany. Betterplace Labs, in the report, [99] also highlights that a more reliable model consists of a salaried core team with a broader network of volunteers. The volunteers can help in expanding operations to other cities or initiate contact with communities, and the core team focuses on operationalising and embedding the project in larger networks [100] focusing on the same issues and challenges.
     

  3. Supporting open-source communities and co-creating technologies: Collaboration in ResTech becomes important as it allows for projects to become more systematic, sustainable, and responsible, but also agile, which can help in disaster response. [101] Experts highlight how in the case of data collaboratives, the ability to bring together the right people in the right place at the right time, as well as to bring in data, is pivotal in decision-making during times of disaster and recovery. [102] To make sure that ResTech projects can safeguard migrant interests consistently and can replicate their responses in different scenarios and crises, it becomes important for them to collaborate and embed themselves within existing structures and networks. This means forging effective cooperation among digital projects, government agencies, and established NGOs. NGOs and state agencies need to have transparent decision-making processes and designated contact persons for communication [103] in order to collaborate effectively. Digital projects need to play their part in understanding how such organisations work and visibilise their work and impact to highlight practices that are effective and sustainable.
     

  4. Establishing agency over data: A critical criterion of responsible ResTech is for beneficiaries to have agency over their data. Amidst the conversation on responsible ResTech, the question that emerges is whether beneficiaries have agency over their data. Mygrants,[104] an educational online app for refugees and asylum seekers in Italy, bestows the right of controlling how Personally Identifiable Information (PII) is visibilised and released, allowing freedom of choice for the refugees to meaningfully give consent to the collection of their data. This is a classic example of how the ideal ResTech system must always ensure user (migrants, refugees) privacy and agency over data, reiterating the centrality of the migrant in the migration management process. Ownership of data bestows agency to the user over who has access to it and where it is shared. Creating pathways for the portability of migration/humanitarian data gives the migrant an opportunity to be at the centre of the design of the technology.
     

  5. Interoperability and channels of communication between entities: In this discussion on collaborative data that speaks to the migrant experience, we must explore what it means to call out the migrant experience. Ownership over data bestows agency over where it is shared and who has access to it. Data portability of migration data allows the migrant to be at the centre of the design of the ResTech instead of the system or organisation creating it. [105A]
     

The overarching question to root ResTech as a principle and practice is to imagine and ideate what a vision for success may look like. Within the migration ecosystem, ResTech can address existing gaps in formal systems, while creating pathways for digital resistance to prevent further harms. While the diverse origins and use-cases of ResTech make it difficult to govern, a set of guidelines that are inspired by community knowledge should be a part of the vision. Often unlike the state tools for migration management, ResTech must evolve as an alternative solution that is community-oriented and exist alongside formal infrastructure to examine and interpret migratory journeys more holistically. 

The sustainable growth of ResTech invites an exciting possibility of its inculcation in the larger ecosystem of migration management. The data and insights that ResTech systems possess are bottom-up, and engage a crucial, but repudiated, stakeholder: the migrant or rightsholder. Hence, as a forethought, ResTech could afford formal systems the opportunity to broaden their understanding and application of what migration management can achieve, not just for state and commercial actors, but for the rightsholders too.

However, while ResTech has emerged as an alternative to formal infrastructures and migration management methods, a caveat must be attached to its implementation. A one-size-fits-all approach does not work when we look at migration even within the same category. ResTech, through its varied use cases, addresses different asymmetries of power, knowledge, and resources. The Humanitarian OpenStreetMap Team highlights how important it is to consider localised knowledge and approach in the process as it helps identify the relevant stakeholders, communities, and volunteers.[105B] Thus, the ResTech that emerges is developed “with” migrants rather than “for” migrants. [106] ResTech does not have to offer the most high-tech solutions; rather, it should focus on infrastructural and procedural justice: what technology is accessible and beneficial to the migrant, giving them the ability to negotiate the everydayness of movement across and within borders. [107]

Screenshot 2024-09-27 at 12.41.32 AM.png

Figure 6. Key takeways from the study

Annexure: Anchoring Our Research

Prevailing digital systems do little to advance communities’ political and economic aspirations, emphasising shortsighted quantitative outputs and following notions of civil society in the Global North. Often, they exacerbate and entrench inequalities through datafication, have an “easy fixes approach" [108] for complex socio-economic scenarios, and are conceptualised with the underpinnings of border control and surveillance. The depoliticisation of the migrants [109]—their experience, their precarity, and their political agency—in the prevailing humanitarian approach undermines local efforts and their intention to build more representative structures and institutions. The primary role of civil societies focuses on service delivery. Access to healthcare, food, and housing is important for facilitating migration. The projects may be well-intentioned, but at times have a ghettoising effect [110] as they isolate refugees and treat them differently from the rest of the population. Building participatory practices and embedding them as foundational governance structures goes a long way in terms of sustainability. These practices ensure there is adequate bottom-up participation in building these technologies, especially by building trust with communities and achieving just and equitable outcomes. Thus, what becomes significantly important while articulating and imagining ResTech, is to centre the migrants and their experience, along with building on ethics of trust with an emphasis on representation, accountability, and transparency. [111]

Locating ResTech in our Case Studies

Our study on unpacking migration and technology, visibilising people on the move, and their interactions in this migratory journey, is based on our case studies on the Indian student migration to Germany, Nepalese migration to India, and the forced displacement of Rohingya refugees to Bangladesh.

India-Germany Student Migration:

The homogenisation of a diverse, foreign student body into a single category, ‘international student’, severely undermines their varying socio-economic positions and backgrounds. By failing to recognise these distinctions, institutions overlook the specific support and resources that some students might need and perpetuate a one-size-fits-all approach that can exacerbate inequities and hinder the true potential of international education. This formulation of the international student and this approach also permeates into the support systems that universities and migration systems create. Thus, these systems become inadequate in aiding the student migration process.

 

Through the use of social media platforms, aspiring students have created online communities, wherein a shared repertoire of resources (experiences, stories, tools, and ways of addressing recurring problems) has evolved. These communities primarily exist on Facebook and WhatsApp, [112] providing fundamental support to discuss the pros and cons of studying in Germany, the different types of universities, admission requirements, and employment outcomes. Participants can get access to localised knowledge [113] about the visa officer, and places where they can get their papers notarised. Furthermore, these groups can better consolidate the information that is dispersed on different platforms and formal support systems.

Nepalese Migrants in India:

 It is estimated that 1.8 million to 5 million Nepalese citizens migrate to India. Information is made available to migrants pre-departure for some countries, though not India, through platforms developed in collaboration with the community. Pardesi, [114] for instance, provides information pertaining to foreign employment such as financial literacy, utilisation of remittances, welfare arrangements, and health facilities in various destination countries, along with information on their country, climate, culture, and traffic rules. Issues arise during the development and integration phase. Nepalese migrants—similar to Ethiopian migrants in South Africa—largely rely on Facebook, Messenger, and YouTube along with informal groups and communities on Whatsapp. This is due to the lack of migrant-friendly apps, specifically designed to support migrants, accessing labour and government information and services, rating employers and recruitment agencies, or registering complaints. Where such apps are available, dissemination of information regarding such technology needs to improve. In addition, there is often a reluctance to use them due to a lack of trust and an overwhelming preference for peer-to-peer support. The pivotal role of ResTech for Nepalese migrants is to provide communities with more agency during the integration phase. Plugging in community- and civil society-based solutions into the available technology and apps—especially for work-based technologies and apps provided by employers—can be a way of making technology more responsive.

Rohingya Refugees in Bangladesh:

The largest displacement of Rohingya Muslims took place in 2017, when they were forced to leave their homes after a military crackdown in Buddhist-majority Myanmar to seek asylum in Bangladesh. The governance of digital infrastructure had adverse effects on design, deployment, and implementation of technologies to manage migration. In the case of Rohingya refugees, the digital systems were conceptualised in response to fulfilling certain directives and in alignment with policy briefs that focused on service delivery. Furthermore, the involvement of larger stakeholders—such as state and humanitarian actors, runs the risk of undermining the communities’ needs and aspirations. In such scenarios, it is important to find ways to increase community participation while creating and configuring digital systems. The need for better data management through a rights-preserving approach for refugees is critical.

The presence of ResTech, as more than a migration management tool, has surfaced in several other geographies with prevailing migratory flows. ResTech has emerged in these settings through digital skilling programmes organised with community volunteers, [115] and through digital advocates that focus on the protection of rights of people on the move. The Rohingya Project introduced the R-ID [116] as a self-sovereign ID that refugees could use to avail financial and social inclusion services. Migrant welfare has also extended to mental well-being, through programmes like the Adonis Musati Project (AMP), [117] named after a young Zimbabwean man who died of starvation in Cape Town whilst queueing to get his asylum papers. This initiative focuses on ensuring that vulnerable migrants and asylum seekers receive assistance in health and welfare, training, education, advocacy, and psychosocial and mental healthcare. Thus, ResTech goes beyond region, evolving as a response mechanism to community needs.

Endnotes

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